Table of Content 
- Chapter 1: An Introduction to the Profession of Volunteer Administration (by Erin Spink)
- Chapter 2: Terminology and Resources (by Jeffrey L. Brudney and Melissa A. Heinlein)
- Chapter 3: Ethics – Concepts and Definitions (by Kathleen McCleskey)
- Chapter 4: Ethical Decision-Making (by Cheryle N. Yallen)
- Chapter 5: Strategic Management of Volunteer Programs (by F. Ellen Netting)
- Chapter 6: Operational Planning and Management (by Allan B. Serafino)
- Chapter 7: Volunteer Staffing and Development (by Diana L. Krywood and Milena M. Meneghetti)
- Chapter 8: Sustaining Volunteer Involvement (by Mark A. Hager and Jeffrey L. Brudney)
- Chapter 9: Financial Management (by Marianne Kerr)
- Chapter 10: Data Management (by Norman A. Dolch and Pamela J. Sybert)
- Chapter 11: Evaluation and Outcome Management (by R. Dale Safrit)
- Chapter 12: Risk Management (by Melanie Lockwood Herman)
- Chapter 13: Quality Improvement (by Salvatore P. Alaimo)
- Chapter 14: Leadership for Nonprofit Organizations (by Paul Varella)
- Chapter 15: Skills for Effective Organizational Involvement (by Melissa Eystad)
- Chapter 16: Advocacy in Volunteer Administration (by Emilie Bromet-Bauer)
- Chapter 17: Community Collaboration and Alliances (by Anita Angelini)
- Chapter 18: A History of the Profession of Volunteer Administration (by Keith Seel and Sarah Jane Rehnborg)
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